General Terms and Conditions of Sale

In force as of 18/06/2026

Article 1 — Purpose and scope

These General Terms and Conditions of Sale (hereinafter the "T&Cs") govern, without restriction or reservation, all sales concluded on the website petanqueland.fr between the seller and any non-commercial buyer (hereinafter the "Client"). Any order implies full and unreserved acceptance of these T&Cs, which the Client acknowledges having read before validating their order. The seller reserves the right to modify the T&Cs at any time; the applicable T&Cs are those in force on the date of the order.

Article 2 — Identity of the seller

Pétanque with Paquita
Status: Association
SIRET : 106 444 698 00018
Address : 3210 route de la Vallée des Douze, 12330 Muret-le-Château, France
E-mail : contact@petanqueland.fr
Site: petanqueland.fr

Article 3 — Products

The products offered for sale are books and methods devoted to pétanque, presented with their essential characteristics on the product sheets. Photographs and visuals have no contractual value and do not bind the seller. The products comply with the French legislation in force.

Article 4 — Price

Prices are shown in euros (€), all taxes included, excluding any delivery charges specified before the order is validated. VAT not applicable, article 293 B of the General Tax Code .

The seller reserves the right to modify its prices at any time; the product is invoiced on the basis of the rate in force at the time the order is registered. In the event of anobvious pricing error, the seller reserves the right to cancel the order and inform the Client.

Article 5 — Order

The Client selects the products, adds them to the cart, then validates their order after checking its content. Validation of the order, after acceptance of these T&Cs and confirmation of payment, constitutes the conclusion of the sales contract. The seller reserves the right to refuse or cancel any order from a Client with whom there is a dispute, or in the event of an abnormal order or bad faith.

Article 6 — Payment and retention of title

Payment is made online by bank card and other offered methods (including via Stripe and Klarna), at the time of the order, through a payment securesystem. The order is only considered effective once the price has been collected. The seller does not store any bank details.

The delivered products remain the property of the seller until full payment of the price.

Article 7 — Availability

Offers are valid as long as they are visible on the website, subject to available stock. In the event of a product being unavailable after the order, the Client is informed and is refunded the amounts paid for the unavailable product, with no further compensation.

Article 8 — Delivery

Products are shipped to the addresses indicated by the Client, within the served areas: France (free delivery) and Belgium (€8). Delivery times are provided for information only; a reasonable delay cannot give rise to damages or cancellation, except where required by mandatory legal provision.

In accordance with the law, the risk of loss or damage to the products is transferred to the Client at the moment the Client (or a third party designated by them) takes physical possession of the products. The Client is required to check the condition of the parcel on receipt and to report any anomaly under the conditions set out in Article 10.

Article 9 — Right of withdrawal

In accordance with articles L221-18 et seq. of the Consumer Code, the Client has a period of fourteen (14) days from receipt to exercise their right of withdrawal, without having to provide justification. The terms, conditions and exceptions are detailed in our Refund and Returns Policy, which forms an integral part of these T&Cs.

Article 10 — Returns, damaged parcel and refunds

Returns are made under the conditions of the Refund and Returns Policy : prior agreement by email, product returned new and complete, return costs borne by the Client. In the event of a parcel damaged during transport or an error, the Client must report it within 48 hours following receipt to contact@petanqueland.fr, with supporting photos. Any product returned incomplete, damaged or used may be subject to a reduced refund, or refused altogether.

Article 11 — Legal warranties

Independently of any commercial warranty, the Client benefits from the legal warranties: the legal warranty of conformity (articles L217-3 et seq. of the Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the Civil Code).

Article 12 — Liability

The seller's liability cannot be engaged in the event of non-performance due to the Client, a third party, or a case of force majeure. The seller cannot be held liable for indirect damages. The books provide methods, advice and exercises for educational purposes: their implementation is the sole responsibility of the reader, and no sporting result or performance is guaranteed.

Article 13 — Intellectual property

All books, content, texts, exercises, visuals and trademarks appearing on the website and in the products are protected by copyright and trademark law. Any reproduction, representation, modification, resale, lending, sharing or distribution, in whole or in part — in particular of extracts and digital content — without the seller's written authorisation, is strictly prohibited and constitutes infringement sanctioned by law.

Article 14 — Personal data

The data collected is necessary for the processing of orders and is processed in accordance with our Privacy Policy. The Client has a right of access, rectification, erasure and objection, which they may exercise at contact@petanqueland.fr.

Article 15 — Force majeure

The seller cannot be held liable for the non-performance of its obligations in the event of a case of force majeure as defined by law and case law (disaster, strike, breakdown, carrier failure, etc.).

Article 16 — Customer service and complaints

For any question or complaint: contact@petanqueland.fr. The seller undertakes to provide a response as soon as possible.

Article 17 — Mediation and dispute resolution

In accordance with the Consumer Code, the Client may have free recourse to a consumer mediator for the amicable resolution of a dispute, after sending a written complaint to the seller.

The Client may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Article 18 — Applicable law

These T&Cs are governed by French law. In the absence of amicable resolution, any dispute shall fall under the jurisdiction of the competent French courts.